Frequently Asked Question

How do I set up a new user for my organization?

Last Updated 7 years ago

Email support@cseye.biz with the following information:

First and Last name of new user
Email address of new user (must be different than others used in the system)
Phone number of new user (can be the same as others/main business line if necessary)

Choose one of the following and note that in your request (see explanation below):

Include this user on all tickets for my organization
- If they are set up on all tickets, they will receive notifications for each ticket submitted and be considered a collaborator on each.
This user will only access their own tickets
- If they are set up on just their own, they will only see and receive notifications for their tickets.